As you assess how your healthcare clinic is doing and how to improve, does anything stand out?
The hope is that you are doing all you can to make patients happy and delivering for them each time out.
With that thought in mind, is it time you do more to separate your clinic from those you compete against?
Make Your Clinic the One Most Choose
There are a myriad of actions you can take to make your clinic stand out from others. The hope is you are doing many of these things already.
For one, would you say the equipment your clinic has to offer patients is a step above what others can put forth?
It is imperative that you have equipment which pleases patients again and again. Remember, they are coming to you to find relief in a variety of ways. From issues with backs, necks, knees and other things, they want to get the therapy that will best help them out.
So, from a fluidotherapy machine to other items to help folks, be sure your equipment delivers.
Speaking of delivering, you also want to provide the best in customer service.
It is important to note that it only takes one bad patient experience to lead some of them to look elsewhere.
So, not only does your equipment need to work well, so does your staff.
Make it a priority with your staff that they’re doing all they can to please patients each appointment. Those appointments are expected to be beneficial for patients. That is not an experience they try and forget anytime soon.
If a patient does in fact have a bad customer service experience with you, work to see if you can fix it. The hope is you are always working on how to best meet customer service expectations.
When it comes to expectations, you also want to put an emphasis on competitive pricing.
Do you take time to look at what you charge patients when they come to you for appointments and so on?
The hope is that your prices are competitive and patients can afford what it is that you charge. If your prices are all too often too high, it could lead some or a sizable number of patients to go elsewhere.
With that thought in mind, do you offer discounts to any of your patients?
For example, you might look to offer breaks to seniors and those with military service. It is also important if not doing so now to think about offering payment plans to patients. As long as the patient follows through and pays what they owe, this can give some a little break along the way.
Finally, always make it a point to thank patients for coming to you in the first place.
With many folks having choices where they go for their needs, a simple thank you can make a difference.
As you go about doing more with your business to better the competition, do you have a healthy outlook?
